Drive to Success: The Fixable F&I Process

by Lindsay Lauck on September 24, 2018

From focusing on speed and efficiency, to empathy, and even trying music (really), F&I managers are willing to do what it takes to improve the most dreaded piece of the car buying process. That’s because F&I managers are responsible for large sums of money that dealership’s depend on. No pressure. 1 -...

Read more

Titles and the Need for Speed

by Cheryl Miller on May 15, 2018

Customers are continuing to spend less time at a dealership from beginning to end. According to the 2018 Cox Automotive Car Buyer Journey Study, car buyers spend 60 percent of their time online. They want to come in with the dealership already aware of what they...

Read more

Drive to Success: Dealership Sales Strategy

by Dealertrack on May 14, 2018

The way consumers buy vehicles is changing. And, dealerships are finding new ways to adjust to their customers’ shifting preferences. Through an increased focus on digital sales, social media, and community involvement, dealerships are finding creative ways to make the sales process a more enjoyable and profitable experience. 1 -...

Read more

Becoming a Better Sales Coach

by Dealertrack on January 31, 2018

The author's views are entirely his or her own and may not always reflect the views of Dealertrack. By Tony Troussov, CSP™ When you think about the world of any manager, things change rather quickly.  In this competitive environment, talent development becomes much more important than ever before.  Driving better results i...

Read more

Three Ways to Protect Your Deals and Defend Your Dealership

by Dealertrack on August 13, 2016

Bring up the topic of compliance and many dealers feel a headache coming on. And for good reason.  With so many laws, regulations, and rules to contend with it’s easy for dealers to feel frustrated and confused. The trouble is that non-compliance can lead to thousands of dollars in fines, class-action penalties, and reputation damage. And...

Read more

The Funnel is a Shot Glass

by Dealertrack on October 5, 2015

It seems that just yesterday, the most common way that people researched a car was to buy the neighborhood gearhead a six-pack. Or read a car magazine, one of those “New for …” special issues. Then they'd talk to friends, look at cars and, gradually, make a decision. That was yesterday, right? Back when the sales funnel meant s...

Read more