Reimagining the Dealership: 3 Tips for Training Your Staff

by Lindsay Lauck on May 13, 2020

Your dealership has made it this far. Yet, building resilience in the current environment will not be possible without a dedicated effort to re-engage your staff. Most General Managers have shifted the way they engage with staff since social distancing restrictions went into effect around mid-March. And while many auto dealers have rolled out remot...

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Hiring for Outdated Tech is An Outdated Practice

by Lindsay Lauck on March 6, 2019

Automotive dealerships have a lot of complex, moving parts. Inventory management and sales, parts and services, operations and accounting—everything has to work together to make the business run efficiently and smoothly. And the key ingredient driving your business? The people. But retaining the well-trained and highly skilled staff is becomin...

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5 Steps to Reduce Turnover at Your Dealership

by Lindsay Lauck on December 19, 2018

Turnover in the automotive industry is not only a huge problem—it’s a growing problem. According to a study conducted in 2016, turnover increased in 2016 by 3%, reaching 43% annually for dealerships. That means most dealerships lost around 23 employees every year. And turnover is expen...

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8 Keys for Hiring & Retaining Staff at Your Dealership

by Lindsay Lauck on November 7, 2018

There's so much more than simply selling cars when it comes to the automotive industry. How do Controllers, General Managers, and Dealership Principal Owners master the art of recruiting and retaining top talent to their business? And, what can be done to grow and develop the team you've worked so hard to build? It turns out that retentio...

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Data-driven Dealerships: 5 Metrics for Improving Retention

by Lindsay Lauck on October 10, 2018

  You’ve heard it before: You can’t manage what you don’t measure. And this is true...mostly. Human Resources, Controllers, and People Ops often struggle to capture meaningful data around high turnover. Employee satisfaction on the job, training expenses per employee, and the unforeseen costs of replacing key team members can go untra...

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