Streamline Operations and Boost Satisfaction

by Dealertrack on July 25, 2018

Think for a moment about the interactions your dealership has with your customers. How many people really want to spend more time buying or servicing a vehicle? They want to get in, get out, and get on with their lives. But the unfortunate reality is that most customers dread the in-dealership experience. And it has more to do with the da...

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Drive to Success: Bottom Line Efficiency

by Dealertrack on May 28, 2018

In an industry as competitive as auto sales, dealerships must think creatively to find efficiencies and increase profits. From a focus on fixed ops and F&I to hiring and retaining the right employees, dealerships that find extra ways to boost their bottom lines are those that pull ahead of the competition. 1 -...

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Margin Compression Solution: Fixed Operations

by Dealertrack on January 24, 2018

Overcoming the Fear of Margin Compression with Fixed Operations You’ve heard it before, but life is all about facing fears and overcoming difficult obstacles in your way. Sure, the particular fears may change over the years, but the lessons they teach remain as true today as the first time you visited the dentist (okay,...

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Drive to Success: Fixed Ops

by Dealertrack on October 30, 2017

Drive to Success is a weekly series capturing the most influential articles, tips, and tricks from industry experts and publications to help drive your dealership to success. Each week will focus on a specific key topic in the automotive industry. ...

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7 Ways to Grow Your Fixed-Ops Digital Performance

by Dealertrack on April 29, 2016

It makes no sense: Even though parts and service departments are the lifeblood of car dealerships, they generate just a fraction of the industry focus given to new or used car sales. That's troubling, because parts and service departments deliver a consistent volume of business and profit, year after year. According to the "2015 NADA Data Guide",...

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Embracing mobile in your service department

by Dealertrack on February 17, 2015

“Mobile” has been one of the biggest buzzwords in our industry over the past couple of years. From configuring vehicles on smartphones to F&I product tours on tablets, dealership personnel have discovered that using mobile devices can increase efficiency...

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3 Steps for a Smoother Annual Parts Inventory

by Dealertrack on November 20, 2014

by Mike Nicholes, Owner, Mike Nicholes Capital Management It’s that time of year again when your dealer principal or CPA requires a "firm" parts inventory count for tax and factory filing purposes. If you dread the event, you’re not alone. But it doesn’t...

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Top 3 questions service managers should ask

by Dealertrack on September 9, 2014

Smart dealers know that the fixed ops department is their best bet for steady, consistent revenue. Yet the majority of service departments are leaving major money on the table. Why is this happening? It’s a perfect storm of a lax inspection process,...

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