Based on the workshop presented at NADA 2019 by Mike Barrington, Senior VP of Retail Solutions Group Sales, Digital Retailing & Dealertrack F&I Solutions at Cox Automotive The rate of technology change today is…
What’s New for Lenders in 2019
As conference season kicks off, we’re looking forward to meeting with lenders at AFSA and NADA to share the latest updates about Dealertrack Lender Solutions. There’s a lot going on within Dealertrack Lender Solutions,…
Meeting the Challenges of 2019 with F&I Process Improvements
Data from the Q4 2018 Cox Automotive Dealer Sentiment Index shows that U.S. auto dealers became more negative than positive in describing the fourth quarter market and this sentiment carries through to their outlook for the first quarter of 2019. Their concerns…
1 Surprising Way to Improve Your F&I Sales
We all know how the traditional F&I sales process works – and how customers react when a new round of hard selling starts, just when they thought their deal was nearly complete. According to the Cox Automotive Customer Journey research,…
Drive to Success: Impress Your Customers with an Improved F&I Process
The bad news about most of the F&I process at many dealerships is that, generally speaking, it stinks. The good news? It’s your best chance to wow your customers when it doesn’t. And now,…
Improve Customer Experience with a Smoother, Simpler F&I Process
According to the 2018 Cox Automotive Car Buyer Journey, 54% of car buyers are dissatisfied with the amount of time it takes to make it through the F&I process. The right technology and customer-centric…
Drive to Success: The Fixable F&I Process
From focusing on speed and efficiency, to empathy, and even trying music (really), F&I managers are willing to do what it takes to improve the most dreaded piece of the car buying process. That’s…
Improving F&I Processes to Meet Changing Customer Expectations
66% of car shoppers are more likely to buy from a dealership with their preferred experience, but less than 1% of car buyers like the current car buying process, according to Autotrader’s Car Buyer…
Meet the Expert: Jason Barrie
Jason Barrie Vice President and General Manager Dealertrack F&I, a Cox Automotive brand Jason loves cars. So why not work in the greatest industry in the country: Automotive! Jason has over 12 years of…
Emil Banga Named to the Auto Remarketing 40 Under 40 Class of 2018
Emil Banga, senior director of product management for Dealertrack, has been named to Auto Remarketing’s 40 Under 40 Class of 2018. This distinction honors young professionals taking leadership roles in the auto industry and…
3 Ways to Modernize Your F&I Process in the Age of the Customer
In the current Age of the Customer, car shoppers are doing a significant amount of research online before ever contacting a dealership. Once they arrive to the store, car shoppers want their time in…
Moving F&I Online
Car buyer preferences are shifting toward more online research, and 83% of consumers today want to complete at least one automotive purchase activity online, according to the Cox Automotive 2017 Future of Digital Retail…
