Drive to Success: The Fixable F&I Process

by Lindsay Lauck on September 24, 2018

From focusing on speed and efficiency, to empathy, and even trying music (really), F&I managers are willing to do what it takes to improve the most dreaded piece of the car buying process. That’s because F&I managers are responsible for large sums of money that dealership’s depend on. No pressure. 1 -...

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Emil Banga Named to the Auto Remarketing 40 Under 40 Class of 2018

by Dealertrack on August 14, 2018

Emil Banga, senior director of product management for Dealertrack, has been named to Auto Remarketing’s 40 Under 40 Class of 2018. This distinction honors young professionals taking leadership roles in the auto industry and impacting the remarketing and used car business. Since joining Dealertrack in 2007, Emil has played a key role in the gro...

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3 Ways to Modernize Your F&I Process in the Age of the Customer

by Dealertrack on August 2, 2018

In the current Age of the Customer, car shoppers are doing a significant amount of research online before ever contacting a dealership. Once they arrive to the store, car shoppers want their time in the dealership to be productive and efficient. To enable a better customer experience, dealers should be offering a personal,...

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Moving F&I Online

by Dealertrack on July 26, 2018

Car buyer preferences are shifting toward more online research, and 83% of consumers today want to complete at least one automotive purchase activity online, according to the Cox Automotive 2017 Future of Digital Retail study. As dealers move toward a...

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Drive to Success: Improving Your F&I Department

by Dealertrack on July 23, 2018

F&I managers have a difficult job. Not only are they expected to make sales that customers don’t always understand, but their jobs are constantly scrutinized by their employers and consumers alike. In fact, many dealerships are opting to change or even eliminate the F&I manager position completely. But, when dealerships emphasize the impo...

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The Consultative Approach to Selling

by Dealertrack on June 21, 2018

by Mo Zahabi While digital retailing in automotive is on the rise, dealership staff still play an important role in customers’ car-buying experiences. Six in 10 consumers would still want help from dealership staff even if they could purchase online, according to the...

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