Drive to Success: The Human Touch of a Successful Sales Team

by Lindsay Lauck on December 3, 2018

The automotive industry is experiencing a digital shift with more technology, faster apps, and new ways to search and shop. But, standing at the frontline of your dealership—the crucial “human touch” that keeps your customers coming back—is your sales team. Nurturing and developing this team of men and women into experienced sales professio...

Read more

Drive to Success: Training is the key to retention

by Dealertrack on September 3, 2018

Hiring and training employees is important in any industry. But in the auto sales industry, where retention is low and turnover is high, focused training programs that teach new hires the ins and outs of the industry and dealership-life are imperative. They also lead to a more consistent and efficient sales experience for the customer and help ligh...

Read more

Solving the Mystery of Margin Compression

by Dealertrack on August 22, 2018

Margin compression is a known problem in the auto sales industry. It has been for years. And yet, there’s a mystery surrounding the problem that most dealerships can’t crack. Too often the knee-jerk reaction is to work harder and sell more cars. But as sales go up, profits go down. And the mystery deepens. So, what can be done to reverse the tr...

Read more