The Future: Open, Integrated Systems

by Dealertrack on June 6, 2018

The Internet of Things is here. Consumers are starting to expect that their refrigerator can talk to the stove and their GPS knows where to take them based on calendar appointments. These innovations require software services and devices to communicate with different systems. With open systems comes efficiencies, convenience, and ultimately a bette...

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Success Story: Straub Automotive

by Dealertrack on May 29, 2018

Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So as customer expectations began to change, Straub Automotive knew their processes had to change with them. One area of custom...

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Go Mobile – Before, During and After the F&I Presentation

by Dealertrack on May 22, 2018

With every passing day, we all become more and more reliant on our smartphones and tablets. We can do everything from order dinner delivery to find a new home from the convenience of our mobile devices. Consumers are also moving to mobile devices as they begin to shop for a car. More than half of car shoppers used multiple devices to research ve...

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F&I for the Age of the Customer

by Dealertrack on May 17, 2018

by Jason Barrie One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1% of car buyers like the current...

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CBA Live: The Time for eContracting is Now

by Dealertrack on May 8, 2018

Andy Mayers, Dealertrack Lender Solutions strategist, recently participated in a panel discussion at retail banking industry event CBA Live. The conversation focused on dealer motivations, eContracting, operational efficiencies and internal dealer is...

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Adverse Action Notices: F&I Compliance Tip

by Dealertrack on April 12, 2018

An “adverse action” is, basically, a refusal to grant credit, the termination of an account, or the changing of an account’s terms in a manner unfavorable to the consumer — such as unwinding a spot delivery contract. Why it Matters As creditors, dealers are required to give adverse action notices to consumers in th...

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Want to Be a Champion of Auto Retail? Try These Gridiron Tips

by Dealertrack on February 3, 2017

Is your dealership the automotive equivalent of the New England Patriots? You know...tried and true proven champions, season after season? Or are you more like the Atlanta Falcons - a high-flying bunch on the rise, looking to start your own era of championships?Regardless of your experience or record of success, there are some inte...

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