Data-driven Dealerships: 5 Metrics for Improving Retention

by Lindsay Lauck on October 10, 2018

  You’ve heard it before: You can’t manage what you don’t measure. And this is true...mostly. Human Resources, Controllers, and People Ops often struggle to capture meaningful data around high turnover. Employee satisfaction on the job, training expenses per employee, and the unforeseen costs of replacing key team members can go untra...

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