Untapped Opportunities for More Efficient Deal Completion

by Dealertrack on May 26, 2020

An increasing number of dealers are adopting digital retailing tools to power the car buyer journey. Sharing inventory and starting deals online allows dealerships to expand their reach and customer base, which translates into year-over-year growth of out-of-state sales. As dealerships welcome these additional customers, they quickly discover th...

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The Good News & Bad News About Out-of-State Deals

by Dealertrack on March 3, 2020

Let’s start with the good news! Out-of-state deals are increasing as dealers promote their inventory online and cast a wider net for potential customers. Over the last year, out-of-state sales have grown by 16%, according to Cox Automotive analysis of IHS Market new and used vehicle registration data*. As great as it is for dealerships to leve...

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Why Use An Out-of-State Reg & Title Solution?

by Dealertrack on February 25, 2020

Your dealership’s online presence has done its job and brought in a customer from several states away who’s been looking for a vehicle of the exact make, model, trim and color that you have on your lot. The deal goes smoothly, the transaction is almost done, and now it’s registration and titling time. Because your dealership prides itself...

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Less Paperwork Equals More Customer Satisfaction

by Dealertrack on December 6, 2019

We live in a world where purchase transactions keep getting faster and more convenient. Consumers are accustomed to ordering coffee with an app and having it waiting when they arrive, getting next-day or even same-day delivery from Amazon Prime, and pulling up to Target or Walmart to have merchandise they ordered loaded directly into their cars....

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Why eContracting and Digital Retailing Go Hand-in-Hand

by Dealertrack on November 19, 2019

More and more dealerships are seeing the value of digital retailing for bringing in customers from a variety of online sources to help counter declining retail profit margins. Consumers are definitely shopping for vehicles online. Recent research by Google/Kantar TNS found that...

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3 Reasons to Prepare for Out-of-State Reg & Title Processing

by Dealertrack on July 23, 2019

Unless your dealership is on a state line, you can probably remember a time when out-of-state deals were few and far between. The internet has changed all that. Now, your next customer might be walking in the door after a cross-country road trip or a one-way flight. Anything that makes sales increase is great, but is your back office prepared to...

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Drive to Success: Building a Fanatic Fan-base of Happy Customers

by Lindsay Lauck on May 20, 2019

Your most loyal customers love you. And automotive dealers love their most loyal customers. After all, loyal, happy customers become brand advocates, spend more, and return to your dealership again and again. So is your dealership relying on hearsay, luck, and good-timing to support and nurture these all-too-important clients? Are you working (dili...

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Dealertrack and the Evolution of Digital Retailing

by Dealertrack on April 16, 2019

Earlier this month, Cheryl Miller, Senior Vice President and General Manager of Dealertrack F&I and Titling Solutions, participated in a keynote panel at the Consumer Banking Association’s CBA Live 2019 conference. The topic was Digital Retailing Evolution: What’s NOW & What’s Next, and Cheryl shared her expertise on...

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Drive to Success: Build Customer Service Strategies For Success

by Lindsay Lauck on January 28, 2019

Remember when the customer was “King” in the sales industry? Have you ever experienced a truly negative buying experience that left you questioning what went wrong? Purchasing an automobile is a major financial decision—where a considerable amount of money is on the line, emotions are high, and trust is key. It’s in your dealership’s best...

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Disruption Today: Drive Profitability with Emerging Technology

by Dealertrack on January 26, 2019

Based on the workshop presented at NADA 2019 by Mike Barrington, Senior VP of Retail Solutions Group Sales, Digital Retailing & Dealertrack F&I Solutions at Cox Automotive The rate of technology change today is astounding – and the adoption rate is matching its pace. Not long ago, some of the technology we take for granted tod...

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