A roundtable discussion of controllers.

Discover how a group of your peers solves the daily challenges of running an auto dealership. Watch the video to learn more.


Explore how your peers meet the challenges of their role in the automotive industry with practical steps for transitioning to a new DMS and hiring and retaining top talent. See more…


Preparing for a (Practically) Painless DMS Switch

Much of the heavy burden of implementing, training, and adjusting to new technologies within dealerships falls on the shoulders of controllers. Your unique expertise in this area was brought to light in our Controller Roundtable in 2018. Below are just a few of the insights shared from our panel of experts. Download the guide to dive deeper and discover tips and helpful advice from your peers.

GET BUY IN FROM LEADERSHIP

Get everyone in the dealership, from leadership down, on the same page with weekly check-ins and status updates. A big change is coming and your entire dealership needs to be on the same team.

DELEGATE

You don’t have to do it all! Make sure each department is responsible for getting ready and providing status checks prior to the switch.

OPEN COMMUNICATION

Making a big technology change can have a huge impact on your culture, especially when people don’t have a way to voice their concerns. Make sure everyone is being heard.

FIND A TRUSTED PARTNER

Your new DMS provider should be there every step of the way to address your specific concerns.

ON-GOING TRAINING

Once you flip the switch, your partners should be available for continued progress checks, learning; and monitoring. Ongoing learning and career development continues to impact retention and your dealership’s profitability—now and in the long run—so, don’t overlook this critical step. Dealertrack DMS is committed to bridging the gap between technology and customized, comprehensive training for our partners. The new Lifetime Learning Portal lets everyone in the dealership learn their way with access to peer-to-peer support, online education, and event-based training.


5 Steps to Reduce Turnover in the Auto Industry

Hover over each box to learn more.

Improve Training

Improve Training

Top performing dealerships are more likely to provide formal training to their employees (57 percent versus 40 percent of the poor performers).

DEVELOP COMPANY CULTURE

DEVELOP COMPANY CULTURE

Those annual reviews should really be daily reviews. If you’re not checking in with your team, and making sure you have a good culture, a once-yearly check-in is too-little, too-late.

ADJUST HIRING PRACTICES

ADJUST HIRING PRACTICES

Throw out those personality tests. Van Horn Auto Group’s controller, instead, ensures that at least two managers interviews every candidate. It doesn’t work every time, but your dealership should establish trust among the team to make good decisions.

TIE HIRING TO BUSINESS STRATEGY

TIE HIRING TO BUSINESS STRATEGY

Hiring comes down, ultimately, to cost. Are you looking at the cost of separation, replacement, training, new employee productivity?

Try Something New

Try Something New

Everything within your dealership should be on the table: compensation, hiring, paid leave, and even employee ownership.

Ready to go beyond the surface? Get the full Controllers’ Roundtable Guide and become the master of your dealership’s DMS (and beyond!) today.