3 Ways to Modernize Your F&I Process in the Age of the Customer

by Dealertrack on August 2, 2018

In the current Age of the Customer, car shoppers are doing a significant amount of research online before ever contacting a dealership. Once they arrive to the store, car shoppers want their time in the dealership to be productive and efficient. To enable a better customer experience, dealers should be offering a personal,...

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Moving F&I Online

by Dealertrack on July 26, 2018

Car buyer preferences are shifting toward more online research, and 83% of consumers today want to complete at least one automotive purchase activity online, according to the Cox Automotive 2017 Future of Digital Retail study. As dealers move toward a...

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The Consultative Approach to Selling

by Dealertrack on June 21, 2018

by Mo Zahabi While digital retailing in automotive is on the rise, dealership staff still play an important role in customers’ car-buying experiences. Six in 10 consumers would still want help from dealership staff even if they could purchase online, according to the...

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Success Story: Straub Automotive

by Dealertrack on May 29, 2018

Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So as customer expectations began to change, Straub Automotive knew their processes had to change with them. One area of custom...

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Go Mobile – Before, During and After the F&I Presentation

by Dealertrack on May 22, 2018

With every passing day, we all become more and more reliant on our smartphones and tablets. We can do everything from order dinner delivery to find a new home from the convenience of our mobile devices. Consumers are also moving to mobile devices as they begin to shop for a car. More than half of car shoppers used multiple devices to research ve...

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F&I for the Age of the Customer

by Dealertrack on May 17, 2018

by Jason Barrie One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1% of car buyers like the current...

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CBA Live: The Time for eContracting is Now

by Dealertrack on May 8, 2018

Andy Mayers, Dealertrack Lender Solutions strategist, recently participated in a panel discussion at retail banking industry event CBA Live. The conversation focused on dealer motivations, eContracting, operational efficiencies and internal dealer is...

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