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Smythe Volvo: Free to Focus on What Matters

by Lindsay Lauck on October 17, 2018

The team at family-owned, family-operated Smythe Volvo takes their culture seriously. Employees, sales people and car buyers are treated with respect, fairness, and trust. It makes sense to start there and let people come in the d...

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Drive to Success: Better Customer Experience for the Long Haul

by Lindsay Lauck on October 15, 2018

Buying a car is an emotional experience, an expensive process, and one of the biggest financial transactions most consumers will make in any given year. While customer expectations and buying habits are shifting, one thing that’s remained constant is the need to improve the customer experience at your dealership, every day. Your dealership’s re...

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Data-driven Dealerships: 5 Metrics for Improving Retention

by Lindsay Lauck on October 10, 2018

  You’ve heard it before: You can’t manage what you don’t measure. And this is true...mostly. Human Resources, Controllers, and People Ops often struggle to capture meaningful data around high turnover. Employee satisfaction on the job, training expenses per employee, and the unforeseen costs of replacing key team members can go untra...

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Drive to Success: The Service Lane That Pays Back

by Lindsay Lauck on October 8, 2018

Is your auto dealership’s service department generating at least half of your gross profit? It should be. But, service centers need the right mix of customer support, transparency, technology, speed and efficiency, and loyalty in order to maintain that kind of benefit for the business. If you’re keeping up with what auto buyers want—and estab...

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7 Tips For a Stronger Dealership Human Resources Team

by Lindsay Lauck on October 3, 2018

Partnering with People Ops at your auto dealership has to happen now. And it’s time to get creative because a strong labor market—with an unprecedented unemployment rate of 3.9%—means the pressure is on you to hire and retain the staff you...

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Drive to Success: The Growing Gap of Margin Compression

by Lindsay Lauck on October 1, 2018

Have a leaky faucet? There’s an easy fix for that. Fighting margin compression? Well, that’s another story. The problem of combating margin compression at your auto dealership is more like closing an ever-present gap that continues to grow. Selling more cars, having the best sales team on the block, and beating the competition might be within y...

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Unlock Root Causes of Employee Turnover

by Lindsay Lauck on September 26, 2018

In 2016, the turnover at dealerships in the U.S. was 43%. If you calculate the average number of employees at every dealership, that equals more than 23 team members giving notice in one year alone! That’s a lot of churn. With figures like that, if you don’t think your dealership has a...

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Drive to Success: The Fixable F&I Process

by Lindsay Lauck on September 24, 2018

From focusing on speed and efficiency, to empathy, and even trying music (really), F&I managers are willing to do what it takes to improve the most dreaded piece of the car buying process. That’s because F&I managers are responsible for large sums of money that dealership’s depend on. No pressure. 1 -...

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Does Your Vendor Pass the Technology Top Ten List?

by Lindsay Lauck on September 19, 2018

Choosing a DMS provider is a big process, but the transition itself can be (practically) painless when you select the right fit. Your best bet, according to this on-demand webinar from John Grace Vice President of Fixed Ops and DMS of Cox Automotive, is to choose the right technology ve...

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Drive to Success: Building a Better Digital Retailing Plan

by Lindsay Lauck on September 17, 2018

The new digital consumer has disrupted the automotive buying experience. If you're ready to play the game—by building a solid digital retailing strategy, staying ahead of the technology curve, and optimizing the best online experience for your future buyers—your dealership might just do very well for itself. The future of car buying looks very...

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DrivingSales Executive Summit: Thinking Differently

by Candy Lucey on September 12, 2018

The DrivingSales Executive Summit (#DSES) brings together a mixed-bag of thought leaders, innovators, and progressive thinkers within the automotive industry October 21-23, 2018; it’s also the best chance for professionals to truly connect in an educational setting with people who are thinking differently. And if that’s not enough to e...

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