This year's conference program spotlights the many relationships that join to form the all-important connection with the non-prime credit auto financing consumer. To that end, there will be a focus on outsourced relationships with particular attention directed to those used in portfolio management and delinquent account resolution. How does a company address collection challenges and preserve a quality customer experience?
Sessions will be devoted to the collection accounts placed with attorneys and collection agencies, outsourced repossession assignments and the sale of non-performing accounts to debt buyers. Dealertrack's Pete Batten, Senior Director of Product Management, will also share insights into technologies that are transforming automotive retail -- and what lenders need to know. Batten's session will discuss how dealers and lenders are leveraging technology to make the online to in-store experience more profitable and satisfying.