F&I Compliance Tip: Red Flags Rule

Designed to prevent your dealership from becoming a victim of identity fraud, the “Red Flags Rule” requires your dealership to develop and implement a program to detect, prevent, and mitigate identity theft.

Jason Barrie

Meet the Expert: Jason Barrie

Jason Barrie Vice President and General Manager Dealertrack F&I, a Cox Automotive brand Jason loves cars. So why not work in the greatest industry in the country: Automotive! Jason has over 12 years of…

Moving F&I Process Online

Moving F&I Online

Car buyer preferences are shifting toward more online research, and 83% of consumers today want to complete at least one automotive purchase activity online, according to the Cox Automotive 2017 Future of Digital Retail…

Get Your Customers Off the Emotional Rollercoaster

Get Your Customers Off the Emotional Rollercoaster

The Cox Automotive 2018 Emotional Connections Study examined the emotions and pain points that customers experience when purchasing a car. There are some positive highlights related to interactions with a well-informed salesperson, taking a…

Take the Consultative Approach to Selling at Your Dealershiop

The Consultative Approach to Selling

by Mo Zahabi While digital retailing in automotive is on the rise, dealership staff still play an important role in customers’ car-buying experiences. Six in 10 consumers would still want help from dealership staff…

Success Story: Straub Automotive

Success Story: Straub Automotive

Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So…

F&I for the Age of the Customer

by Jason Barrie One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1%…