Dealers who include F&I products on their website make it possible for shoppers to learn about product availability and features before arriving at the dealership. That's a great way to establish dialogue, create trust and actually boost sales of F&I option items.
According to the J.D. Power 2015 U.S. Dealer Financing Satisfaction Study, overall dealer satisfaction scored 913 (out of 1,000) when using eContracting, compared to 856 when working with lenders who did not use that type of technology. The reason? Dealers are searching for higher levels of service centered around speed, convenience and efficiency.
With so much to contend with, it’s easy for dealers to feel frustrated about compliance. And while enlisting the help of qualified legal counsel is the best approach, there are a number of proactive and important steps dealers should take to guard against the threat of non-compliance.
Electronic contract funding is a perfect example of how technology is introducing new ways to be more efficient and accurate. Long the domain of the traditional sales and lending approach, today there's strong evidence that the shift to eContracting is accelerating, as dealers and lenders discover its effectiveness.
The best recognition a company can hope to receive is when it comes from the community it serves. And on that score, we are humbled and thrilled to have been honored with eight Dealers’ Choice Awards from Auto Dealer Monthly Magazine.
Top dealers consistently attract, retain, and grow their fixed operations business through effective communications with customers and colleagues. That builds lasting, loyal relationships, even when there’s a competitor around every corner.